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Privacy Policy

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Effective Date: [Insert Date]

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase books, create an account, or interact with our website.

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1. Information We Collect

We collect personal information in the following ways:

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🛒 When You Make a Purchase:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if required for delivery)

  • Payment details (processed securely via third-party providers like Stripe or PayPal)

  • The information you choose to enter when using our service sheet templates or uploading your videos.

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👤 When You Create an Account or Log In:

  • Username and password (stored securely and encrypted)

  • Account preferences and saved order history

  • Optional profile information, such as saved addresses or wishlist items

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🌐 When You Use Our Website:

  • IP address

  • Device and browser type

  • Pages visited and usage data (via cookies and analytics tools)

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2. How We Use Your Information

We use your information to:

  • Fulfill and manage book orders

  • Provide access to your account and saved purchases

  • Communicate updates or shipping notifications

  • Improve website performance and personalize your experience

  • Send marketing or promotional emails (only if you opt in)

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3. Account and Login Security

  • All passwords are encrypted and cannot be viewed or retrieved by us.

  • You are responsible for keeping your login details confidential.

  • We recommend using a strong, unique password and enabling two-factor authentication if available.

  • If we detect suspicious activity, we may temporarily suspend access and contact you for verification.

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4. Sharing Your Information

We do not sell or rent your personal data. We only share it with:

  • Payment processors and shipping services (to complete your order)

  • Trusted service providers for account hosting, analytics, or marketing

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5. Cookies and Tracking

We use cookies to:

  • Keep you logged in

  • Store your shopping cart

  • Analyze website traffic and improve functionality

You can manage or block cookies via your browser settings.

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6. Data Security

We protect your data using:

  • SSL encryption

  • Secure server infrastructure

  • Password encryption

  • Limited access controls

Still, no system is 100% foolproof. Please report any suspected security issues to us right away.

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7. Your Rights

You may request to:

  • View, edit, or delete your account and data

  • Export your data

  • Withdraw consent or opt out of communications

To exercise your rights, email us at kiaora@hearohatearoha.com

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8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

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9. Policy Updates

We may update this Privacy Policy periodically. Revisions will be posted on this page with the updated date.

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Questions or Concerns?
Contact us anytime at kiaora@hearohatearoha.com for support or privacy inquiries.

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