Shipping Policy

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Thank you for shopping with us! Below is our shipping policy to help you understand how and when you’ll receive your order.

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📦 Order Processing

• Processing Time: All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive an email confirmation with tracking details once your order ships.

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🌍 Shipping Rates & Delivery Times

We offer shipping within Aotearoa and Australia only.

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🇳🇿 Domestic Shipping (Within Aotearoa)

• Standard Shipping: [Estimated delivery time, e.g., 3–7 business days]

• Express Shipping: [Estimated delivery time, e.g., 1–3 business days]

• Shipping costs are calculated at checkout based on weight and location.

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🌐 International Shipping (Australia only)

• International Standard Shipping: [Estimated delivery time, e.g., 7–21 business days]

• Customers are responsible for any customs duties, import taxes, or fees required by their country.

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📫 Tracking Your Order

Once your order is shipped, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

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📕 Lost or Delayed Orders

• If your package is delayed beyond the expected delivery window, please contact us and we’ll help investigate.

• We are not responsible for lost or stolen packages marked as delivered by the carrier.

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📬 Incorrect Shipping Information

• Please double-check your shipping address before completing your order.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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❗Pre-Orders or Backordered Items

• If your order includes a pre-order or backordered book, it will ship once all items are available unless otherwise specified.

 

Questions?
Feel free to reach out at kiaora@hearohatearoha.com for help with shipping inquiries.